One inventory pool. Five marketplaces. Zero duplicate stock.

One physical pallet rack, one logical SKU record, and one stock counter per SKU shared by every connected channel. When a brand commits 5,000 units of a SKU into our Kyiv warehouse, the WMS (warehouse management system) exposes that single pool to every connected storefront simultaneously through native sales-channel adapters. Rozetka sees 5,000 available, Prom.ua sees 5,000, Kasta sees 5,000, Shopify EU sees 5,000, Amazon EU sees 5,000 — not because we duplicate the count, but because they all read from the same authoritative ledger. The moment an order is captured anywhere — say Rozetka pulls one unit — the WMS atomically decrements the master pool and pushes the new available count (4,999) to every other channel within 800 milliseconds. There is no per-channel allocation, no manual rebalancing, no risk of selling the same unit twice. This is the structural difference between a multi-channel 3PL and a single-channel 3PL: in single-channel models you split inventory upfront and live with stranded stock; in our multi-channel pool model you hold one stock and let demand decide where it sells.

Three structural reasons. First, cost: a Ukrainian 3PL operating cost base — labour, energy, packaging — is 50-65% lower than Poland and 70-80% lower than Germany at like-for-like service levels, which translates to a $0.73-1.02 per-order fulfillment fee versus $0.95-1.40 in EU-domestic 3PLs. Second, channel access: Ukrainian marketplaces (Rozetka, Prom.ua, Kasta, Allo, Hubber) require a Ukrainian-resident merchant of record or a Ukrainian fulfillment partner to accept the seller agreement — Polish or German 3PLs cannot directly serve these listings. Third, EU dispatch parity: from our Kyiv warehouse to Berlin is 1,200 km via Nova Poshta International or DHL ground; to Warsaw is 750 km. EU buyers receive 3-5 business day delivery — competitive with intra-EU lanes — and Ukrainian inventory clears EU customs under the EU-Ukraine Association Agreement free-trade framework with zero duty on most consumer goods. Net effect: on fees alone, routing your Eastern European demand through a single Kyiv pool lands close to parity with running parallel inventories in Warsaw plus Frankfurt (see the worked example in the fee-structure answer below). The gain is elsewhere: one inventory pool instead of two or three, less stranded stock, and direct access to seven sales channels you cannot reach from EU-domestic warehouses.

No. Our connector architecture isolates failure per channel. If the Rozetka seller API throws an error, Rozetka stops receiving stock updates until the API recovers, but every other channel — Prom, Kasta, Shopify, Amazon EU — continues to read the live pool. We retry the failed Rozetka push every 30 seconds with an exponential backoff capped at 15 minutes, and we log a per-incident report you can audit. During a Rozetka outage, Rozetka may briefly sell stock we have already committed to another channel — but our oversell-protection layer holds these orders in a "pending allocation" state until the WMS confirms physical availability. If the pool is genuinely depleted, the order rolls into a customer-service escalation queue rather than shipping a cancellation; in practice we see this trigger on under 0.08% of orders per quarter (mostly during scheduled maintenance windows announced by marketplace platforms). The architectural rule: no single channel failure can take down the inventory pool; the pool can only be modified through our authoritative WMS, never directly by any channel adapter. This is why we run a custom integration layer instead of using off-the-shelf channel-listing services like ChannelEngine or Sellbrite — those tools assume a per-channel allocation model that is structurally incompatible with multi-marketplace pool fulfillment.

For brands that already operate on Shopify or WooCommerce and want to add Rozetka, Prom and Kasta as sales channels: 7-14 business days end-to-end. The breakdown: contract and KYC (1 day), inventory inbound at our Kyiv dock (2-4 days for sea/air freight, 1 day for road from EU), SKU master setup with batch barcoding (1-2 days), marketplace seller-account registration in your name (3-5 days — handled by our regulatory team end-to-end including Ukrainian VAT registration), API integration to your existing storefront (1-2 days for native connectors, 4-7 days for custom). For brands starting from zero — no Ukrainian or EU presence — add 14-21 days for company registration through our local partner. We have onboarded 23 international brands into Ukrainian marketplaces since January 2024; the median time from contract signature to first dispatched parcel was 11 days. The longest case (a US skincare brand with 540 SKUs and a custom NetSuite ERP) took 32 days, mostly waiting on freight. The shortest (a German pet-food brand on Shopify with 18 SKUs) took 6 days. We do not charge for onboarding labour; the only one-time cost is Ukrainian VAT registration ($120-180) if you do not already have it.

EU lanes: Nova Poshta International, Meest, DHL Express, UPS Worldwide, FedEx International Priority, GLS, and DPD. Selection is automated per-order through a rate-shopping algorithm in the WMS that compares published rates against parcel weight, dimensions, declared value, and destination postcode. For most consumer-goods parcels under 5 kg the cheapest viable carrier is Nova Poshta International (3-5 business days to Germany, Poland, Czech Republic; 4-7 days to France, Italy, Netherlands; 5-9 days to Spain, Portugal). For premium SLA brands we route via DHL Express (next-day to Poland, 2-day to Germany, 2-3 day to most of Western Europe). UK shipments go through DHL Express or Royal Mail Tracked under the post-Brexit IOSS regime — we collect VAT at checkout and remit through our IOSS intermediary so end-buyers receive parcels duty-paid. North America: DHL Express to US/Canada in 5-7 days, with optional UPS Worldwide for higher-value shipments. We do not currently dispatch into Russia, Belarus, or Iran under our policy.

Yes. Our standard agreement is a fulfillment-only relationship — your brand stays on the parcel, the seller account on each marketplace stays in your name, and we remain invisible to your end-buyers. We do not appear on the order packing slip, the dispatch label, or the carrier tracking. The address shown on the customer-facing dispatch label is your registered Ukrainian merchant address (which can be a virtual office we rent on your behalf for $35/month if you do not have a physical Ukrainian presence). Returns ship back to a returns-receiving address that is also yours on paper — physically the parcel arrives at our Kyiv returns dock but the customer-facing return label carries your branding. Branded packaging — custom-printed boxes, branded tissue, branded tape, marketing inserts, gift cards, hand-written notes — is a per-SKU pack-spec configuration applied at pick. We also support fully unbranded "plain brown box" dispatches for Amazon FBM and other marketplaces that prohibit third-party seller branding. The white-label model carries no premium over our standard fees.

The regulatory stack splits into three layers, each handled separately. Layer one — corporate structure: most international brands engage a Ukrainian merchant-of-record (MOR) entity to hold the marketplace seller agreements. We partner with two MOR providers (one in Kyiv, one in Lviv) that handle Ukrainian VAT registration, marketplace seller-account onboarding, and monthly tax filings on your behalf for $180-280/month flat fee depending on volume. Layer two — product compliance: cosmetics fall under EU Regulation 1223/2009 plus the Ukrainian technical regulation effective 2024; food supplements under EAEU TR CU 027/2012; electronics under Ukrainian conformity certification (often a copy-paste of EU CE certification with a translated declaration); apparel under standard EU labelling rules. We store the regulatory file digitally per SKU and produce audit-ready reports on 24-hour notice. Layer three — operational compliance: the warehouse holds a fire-safety certificate, sanitary permit, customs-broker accreditation for export, and IATA dangerous-goods certification for air freight. None of this is a buyer-facing concern, but EU brands often request copies for their internal vendor onboarding — we provide the full pack on request under NDA.

Per-order fees scale with daily volume: from $1.02 per order at up to 5 orders/day, $0.91 at 21-50, $0.84-0.88 at 51-100, $0.77-0.80 at 101-200, and $0.73 at 200+. Storage is volumetric at $24 per cubic metre per month — versus $34-48 in Polish 3PLs and $52-78 in German 3PLs. Inbound receiving and put-away is $0.11 (4.50 UAH) per unit up to 2 kg. Returns processing is half of the outbound handling fee. The minimum monthly invoice is $244, applied if your usage is below the threshold; in practice this kicks in for brands shipping under roughly 240 orders per month. There are no setup fees, no integration fees, no per-channel surcharges. Compare against the parallel-3PL alternative: a typical brand running 8,000 orders/month split across Polish 3PL (4,000), German 3PL (3,000), and Ukrainian channel (1,000) pays roughly $5,500 in combined Polish+German handling fees plus $1,400 in Polish/German storage. Routing the same 8,000 orders through our Kyiv pool costs roughly $5,840 in handling plus $820 in storage — about $6,660 against $6,900, so close to parity on fees. The case for moving is not a big fee cut; it is consolidating into a single inventory pool, single AP relationship, and single operations point of contact.

Partial. We do FBA prep — receiving inbound from your suppliers, performing FNSKU labelling, polybagging, suffocation-warning sticker application, bundling, and palletising to Amazon EU FC standards (Wroclaw, Frankfurt, or Madrid depending on routing) before forwarding via DHL Freight or Maersk LCL ocean. Typical FBA prep fee is $0.83 per unit including all materials. We do not currently run Amazon SFP (Seller Fulfilled Prime) for the EU because the SLA requires same-day pick before 14:00 local time five days a week with weekend dispatch, which our standard 3PL operating model does not support — though we can do this for individual brands as a custom service at premium pricing. We do support Amazon FBM (Fulfilled by Merchant) at our standard rate card, which works well for slower-moving SKUs that do not justify FBA fees, and for high-value SKUs where the brand wants direct control over packaging and customer experience.

It does not. Per-order fees stay flat through peak; we do not run surge pricing. What we do run is a 30-day capacity-reservation system: starting October 1 we publish a peak-season capacity plan and ask brands to reserve their expected November-December volume by October 15. Brands that hit their reservation get guaranteed dock priority, FEFO pick lanes reserved, and same-day dispatch SLA maintained. Brands that exceed their reservation by more than 40% in any single day may experience same-day-becomes-next-day SLA degradation — but pricing remains flat. We have run six peak seasons since 2019; the worst recorded SLA breach was Christmas 2023 when one brand ran 6.2x their reserved volume in a single day after a viral TikTok and we had to delay 12% of their orders by 24 hours. We do not penalise the brand for this, we recover capacity within 48-72 hours, and we offer a one-time goodwill credit if the breach materially affected their conversion. Storage rates also stay flat through peak — no winter premium, no Q4 surcharge, no Black Friday handling fee.

One unified dashboard. The MTP Operator portal shows a master SKU view with the live pool count, the per-channel allocation (always equal to the master pool — there is no per-channel split), the velocity by channel for the last 7/30/90 days, days-of-cover at current sales rate, inbound shipments in transit with ETA, returns in receiving, and an alerting engine that fires on six conditions: stockout-imminent (under 7 days of cover), reorder-recommended (under 21 days at current velocity), velocity-spike (>2σ above baseline), velocity-collapse (<0.5σ below baseline), batch-aging (FEFO floor approaching for cosmetics/food), and channel-mismatch (a channel adapter has been disconnected for over 60 minutes). Every event is also pushed via webhook to your own systems if you prefer to centralise alerting in your own observability stack. Inventory data exports are available as CSV, Excel, or live REST API; we also push end-of-day stock snapshots into a Snowflake or BigQuery destination on request for brands running their own data warehouse. There is no fee for the portal, the alerting engine, or the data exports — they are part of the standard service.

Selectively. Alcohol: we hold a Ukrainian alcohol-trade licence for wines and spirits up to 40% ABV and can dispatch within Ukraine via Nova Poshta — most international brands shipping alcohol into Ukraine route through us because they cannot operate the licence themselves. Cross-border alcohol dispatch out of Ukraine into the EU is technically possible but commercially impractical due to per-country excise registration; we recommend EU-domestic warehouses for that lane. Food supplements: yes, we hold the Ukrainian sanitary permits for storage and the EAEU TR CU 027/2012 conformity assessment paperwork for cross-border CIS shipments; FEFO discipline is enforced with batch-genealogy retention. CBD: we ship CBD products under Ukrainian law (THC under 0.3%) but cannot dispatch into countries with stricter regulations — Poland, Germany, and France require active per-country case review before we accept the SKU. Hazmat: limited categories with prior IATA certification. Cosmetics with hazmat-regulated ingredients (most aerosols, alcohol-based perfumes over 20%): yes, with proper UN packaging. Pharmaceuticals: no — we do not hold a pharmaceutical-distribution licence, and we route those clients to a partner facility in Bila Tserkva that does.